Privacy Policy

We welcome you to UKBusinessPlan.co.uk (referred to as "the website"). It is an honour for us to serve you and help you with your business plan. By accessing or using our website, you acknowledge and agree to the practices outlined in this Privacy Policy. This document contains all the information about how we collect, store, use, and share your data. You can consider it a binding agreement between UKBusinessPlan.co.uk and yourself.

We reserve the right to update or revise this policy at any time, and any changes will become effective upon posting on the website. Any user who visits our site after any such updates represents that they have acknowledged the revised terms and have no reservations about the changes. If you do not agree with any part of this policy, we advise you to discontinue using our services immediately.

This Privacy Policy is designed to follow the UK General Data Protection Regulation (UK GDPR) and other applicable data protection laws.

We collect specific information from our clients to provide them with safe and secure business plan writing services. The goal is to ensure you a smooth user experience.

It includes data that can used to identify you directly, such as:

• Full name
• Email address
• Phone number
• Billing and mailing addresses
• Payment information (processed with complete caution through third-party payment processors)

You have to share some details about your company, as it helps us craft personalised and effective business plans. We may collect:

• Business and registration details
• Financial data, such as revenue projections and investment plans
• Industry-specific information related to your business

We need some more details that might not directly identify you but will help us enhance our services. It includes:

• IP address and geographic location
• Device and browser type
• Pages viewed, session duration, and other website usage metrics

Our team keeps records of your interactions with us, such as:

• Messages sent via contact forms or email
• Call recordings (if applicable)
• Feedback and testimonials

We collect your information through various methods. Some of them are listed below, but our data collection is not limited just to these methods:

Most of the customers reach out to us through our website. There are Get A Quote and Contact Us pages where you fill out forms for quote requests or service inquiries. Also, information is collected when you subscribe to our newsletters or say yes to marketing communications. Another source of direct communication and data collection is contacting us via phone, email, or live chat for support or order placement.

Our website uses automated tools to collect information about your interaction with the site. It includes:

• Cookies: They are small text files stored on your device to improve functionality and track user behaviour.
• Tracking Pixels: Mostly used in marketing emails and on the website. Their purpose is to measure engagement.
• Log Files: Automatically generated records of activities on our website.

Some trusted third-party partners also share your information occasionally, such as:

• Payment Gateways: Helps in transaction confirmation and fraud prevention.
• Social Media Platforms: When you interact with our accounts.

You might not be aware of their importance, but cookies are extremely significant for digital entities like us. They assist us in providing a better browsing experience and enhancing the functionality of our website.

These small text files are stored automatically on your device when you visit a website. They mostly contain information about your browsing behaviour and online preferences.

• Essential Cookies: These cookies are necessary for core website functions, such as navigation and more.
• Performance Cookies: They help us monitor website performance, including page load times and error tracking.
• Functional Cookies: You would surely want a better user experience, and for that, we can't forget your preferences. These cookies help us remember those things.
• Marketing Cookies: They track your browsing activities to provide personalised advertisements and promotional content.

You can control cookie settings through your browser or device. Most browsers allow you to block or delete cookies. However, blocking them might have a slight impact on the functionality of your website. You can continue using your site normally after restricting the cookies.

We may use cookies from third-party providers, such as Google Analytics, to gain insights into website traffic and user behaviour. You can stay assured that these providers follow all the applicable data protection laws. They will never access your personally identifiable information.

When we collect your data, it is our responsibility to make sure that it is stored safely and protected from unauthorised access, alteration, disclosure, or destruction.

We have secure servers located within the United Kingdom to store data that follows all the data protection laws. Reputed hosting providers maintain those servers as per strict security protocols.

Some advanced technologies that we use to safeguard your information are:

• SSL/TLS and other encryption methods secure sensitive data during transmission.
• Firewalls and intrusion detection systems are used to prevent unauthorised access.
• Regular security audits and vulnerability assessments.

We retain your data only for as long as necessary to fulfil the desired purpose. For example:

• Personal data associated with active service contracts will be retained for the duration of the contract and a defined period.
• Non-essential data like analytics will be deleted when no longer required.

We responsibly process your data with transparency and stick to the principles of legality, accountability, fairness, and lawfulness.

Our data processing activities are handled as per the following legal bases:

• Consent: When you provide explicit permission, like opting into newsletters.
• Contractual Necessity: When processing is essential to deliver the services you request.
• Legal Obligation: When data processing is required to meet laws and regulations.

• Personal and business data are processed digitally through secure and automated systems.
• Certain manual processes may be used to ensure the quality and accuracy of customised business plans.

We pledge not to sell your data at any cost, but our team may share it with:

• Trusted third-party vendors
• Legal authorities, as per the directions by law
• Analytics providers for the purpose of service optimisation

We give our clients the right to request the deletion of your data at any time. You simply have to contact our team, and we will ensure your data is removed from our systems. Your request might get rejected if retention is required for legal or regulatory purposes.

We collect your data to deliver a smooth, secure, and highly personalised experience. The primary purposes include:

It helps us draft impactful business plans that meet your unique requirements and objectives. Information gathering is also important for us to ensure accurate communication regarding service updates, deadlines, and deliverables.

We collect data to analyse how users interact with our website. It allows us to identify areas for improvement and optimise usability. Personalising content and making recommendations based on user preferences also require some information from clients.

We can respond to your inquiries, provide quotations, and resolve concerns efficiently. Keeping records of our clients enables us to share critical updates, such as changes to our terms, policies, and service offerings.

Data collection is crucial to avoid unauthorised access, fraudulent activities, and data breaches. Sometimes, data is also needed for regulatory and legal obligations to maintain a secure service environment.

You can stay assured that our team will protect your privacy at any cost. We can give you our word that your data will only be shared when necessary and required by law.

We only partner with trusted service providers to facilitate business operations, including:

• Payment Processors: Information is shared to securely process transactions.
• Cloud Storage Providers: They ensure that data is stored safely on encrypted servers

We may disclose your data to legal authorities if required. Some conditions that can arise are:

• Requirement to comply with applicable laws, regulations, or legal processes.
• Respond to lawful requests, such as subpoenas or court orders.
• Protect the rights, safety, and property of UKBusinessPlan.co.uk and its users.

Website traffic statistics and other data that cannot be traced back to any individual user may be shared with partners for research or analytical purposes.

We are glad that you trust us and our services. It is a promise from our side that we will protect your rights and obey all the applicable laws, including UK GDPR.

You may request a copy of the personal data we hold about you. It will also point out how we process that data.

It is totally okay to request corrections in your data. If any part of your information is inaccurate, incomplete, or outdated, you can always contact us to update the record we hold about you.

You can also call it "right to be forgotten." We allow our clients to request the deletion of their personal data. However, it is possible only under certain circumstances, such as:

• When the data is no longer necessary for its original purpose.
• When you withdraw your consent.

You have the right to request the limitation of your data processing if the accuracy of your data is doubtful. If the processing is unlawful and you still don't want complete removal, you can restrict the processing.

You can request that we transfer your data to another organisation or provide it directly to you in a structured format that is machine-readable.

You may object to the processing of your data for direct marketing or other purposes based on legitimate interests.

Where data processing is based on your consent, you have the right to withdraw that consent at any time without affecting the legality of prior processing.

Please contact us through email to exervise your rights. We will respond to your request within the legally required timeframe of 2-4 weeks.

We may update this Privacy Policy from time to time. Changes will be posted on this page. It is your responsibility to review the policy whenever you visit our site to stay updated about the latest terms.